Thanks for shopping at Sunstate Motorcycles.
If you are not entirely satisfied with your purchase, we’re here to help.
If you received your item and it is not as described, faulty, broken or not working as per the manufacturers specifications, no worries, you have 45 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
We only offer refunds for faulty items as described in the returns section above. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item for faults.
Please note: Any marks, stains, scuffs or foot peg marks can make a refund void.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). If we find the item not faulty, broken or it is decided that the refund is a change of mind, we maintain the right to issue a store credit instead of a refund.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Our store credits can be spent online or instore, we will issue a coupon code valued at the price of the original item.
Change of Mind
We do not offer refunds on a change of mind. You can however return the item for a store credit to the value of the purchased item/s.
We’re happy to exchange an item if it is the wrong size. We do not offer refunds on wrong size orders, only store credits and exchanges. You will be responsible for returning the item to our stock at Maroochydore, Sunshine Coast.
You will be responsible for paying for your own shipping costs for returning your item back to the Sunstate Store. Shipping costs are non-refundable.
Please note: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by Sunstate Motorcycles. This freight cost will be calculated fairly, using the Australia Post freight calculator. Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund.
If you have any questions on how to return your item to us, contact us via accessm @ sunstatemotorcycles.com.au, alternatively call us on +61 7 5479 4344.